Customer Feedback

 

This page is one of the main reasons we switched our host in Feb 2008. We are not web-page experts and had no easy way to get customer comments on our site. We hope to give confidence in our company, as we simply do not leave customers unsatisfied.

Please enter feedback  below regarding your experience with discountchimneysupply.com.

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Thomas Godshalk on January 12, 2017 at 4:07 PM said:

Reasonable prices, prompt shipping and fantastic customer service - enthusiastically recommend!
James Jarvis on January 12, 2017 at 10:17 AM said:

Products just what we needed and ordered got the order quickly a good experience.
Randy Watkins on December 6, 2016 at 7:25 AM said:

The wind beater and adapter did not arrive together. I contacted Steve who got the adapter on the way from another area. Would buy from them again for sure.
Ray on November 15, 2016 at 12:39 PM said:

Purchased a insulated liner, was very helpful before I even bought it, told me of several things to check. He was very good to do business with
Pete on November 14, 2016 at 4:31 AM said:

Great company to deal with! Best prices I could find. Went above and beyond to get me what I needed. There was even an issue with a wrong part sent, and without issue I had the right part on my door step the next day!
Mike on November 12, 2016 at 5:31 PM said:

Great products and fast friendly service.Recently purchased chimney cleaning supplies and cleaned it myself was very easy to do and saved me $$$$$ Love it.
Robert Vincent on November 11, 2016 at 8:16 PM said:

Spoke to a representive and decided to purchase. Received the chimney cap and installed as advertised. No problems, hassles, or headaches. Perfect fit and job is done. Thanks for having the right product with great employees willing to help.
Randy Hall on November 11, 2016 at 6:19 PM said:

Very helpful. Got products very fast. Worked out well. Thanks.
Chris on November 11, 2016 at 5:28 PM said:

Left a message on voicemail and sent an email regarding a backorder item, it's been three weeks since my order and still waiting for a return call or email with an update!
CB masonry on November 11, 2016 at 4:21 PM said:

I've been using discountchimney.com for 6 years never once has my order been late or wrong. I install approximatly 10 liners per year.
CB masonry on November 11, 2016 at 4:21 PM said:

I've been using discountchimney.com for 6 years never once has my order been late or wrong. I install approximatly 10 liners per year.
Cathy on October 18, 2016 at 10:23 AM said:

Completely satisfied with metalbestos chimney I ordered. It is installed.
Lynn on October 17, 2016 at 2:45 PM said:

I was very pleased with the 3 inch co-linear vent kit I purchased and really impressed with how quickly it got here. Thanks
Steve D. on September 2, 2016 at 10:29 AM said:

I just ordered 2 Gelco stainless flue stretcher caps from you and received them within a week. The 1 foot is not 22" as you advertise, it is only 19" high overall. The 2 foot is not 34" as you advertise, it is only 31" high overall. Not a big issue for me , but might be for someone else.
DCS Admin on September 10, 2015 at 2:45 PM said:

Joseph, We are sorry you had an issue. Our site uses Authorize.net, a recognized secure service for accepting payments. We are not in control of all the technology involved but guess it could of been your particular credit card recognizing a non-typical transaction and trying to protect you. I run many orders through the same system daily and a certain percentage of cards we see this happen with. A call to your bank to make them aware of the purchase usually resolves the issue. Feel free to call for personal assistance if there is ever an issue. 513-550-0565.

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Thank you for taking the time to leave your feedback. Credibility  and gaining trust for an on-line business is sometimes the hardest part to making the sale. Our goal is 100% customer support and satisfaction. Your comments will help us continue to gain trust with our new customers.

Discount Chimney Supply Inc. (2011)