Customer Feedback

 

This page is one of the main reasons we switched our host in Feb 2008. We are not web-page experts and had no easy way to get customer comments on our site. We hope to give confidence in our company, as we simply do not leave customers unsatisfied.

Please enter feedback  below regarding your experience with discountchimneysupply.com.

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Jeremy J. on September 14, 2011 at 12:03 PM said:

I received the adapter today, in only one day!
Thanks alot ,
Jeremy
Evan E. on September 8, 2011 at 11:52 AM said:

wow - they already arrived. thank you so much. you guys are awesome


Evan
Steve C. on March 14, 2011 at 5:13 AM said:

Doing business with your company has been a pleasure and thanks for your help. Sincerely, Steve
Anastasia on December 9, 2010 at 7:52 AM said:

Steve,

Thanks so much for all your help....the caps fit!!!! Clearly it was a user problem on our end. So no need to return them.

Thanks again, and sorry for the trouble!

Happy holidays!
Jed & Krystle on August 10, 2010 at 4:27 AM said:

Our order shipped SO fast! I couldn't believe we had our pipe that quickly. We will definetly shop with you again.
Thanks!
Janine on May 21, 2010 at 5:14 AM said:

Got all piping. I need to order 45 deg DB-dura vent elbow still. Ill call and do that. Thanks so much.
Theresa H. on February 9, 2010 at 7:38 AM said:

We got it already the product is great. Thanks!
Annie & Turk M. on December 26, 2009 at 7:31 AM said:

Dear Discount Chimney Supply:
You all helped us pull together the order of the chimney flue pipe for the wood stove in our new basement. Just thought you would like to see how it all turned out - we fired it up today for the first time. Thank you so much for your help - we love it!
Robert W. on November 24, 2009 at 8:20 AM said:

Great prices and great customer service. Steve was a big help helping me through the proceass of what I exactly needed and answered all of my questions. He even noticed that I had accidently ordered 2 of the same items and called me to see if I had made a mistake. received the refund the next day. Shipping was awesome... received the items in less than 24 hours!! I saved over $400 ordering through them, than my local peeps. Sorry locals, times are tough!
Annie and Turk M. on November 23, 2009 at 12:25 PM said:

Just thought that you might like to know that we received our order TODAY! That's less than 24hours. Thank you SO much for being so responsive.

You've been terrific to work with - we'll think of you next time we need chimney supplies and will definitely recommend you to friends.

Our best~

Alex C. on November 19, 2009 at 2:46 PM said:

I have to say that all the previous comments are exactly the experience I had with ordering from Discount Chimney Supply. Steve was most helpful and patient in explaining everything and he was exactly right with all his advice. My order was received in a matter of several days (as a matter of fact while I was calling Steve to find out when my order would be shipped my bell rang and it was the UPS delivery man with my shipment.) All my orders to date have been correct and complete and the condition and quality of the products are excellent!!
I can't speak well of this company enough. Thank you.
Jason S. on November 10, 2009 at 6:13 PM said:

Great pricing, will recomend to anyone looking for a great deal and hard to find items. Hard to believe that I just ordered items on Friday, and recieved them today, on a Tuesday(3 days). Items ordered were right on the money. Looking forward to installing them this weekend. Will do a follow up upon completion of the Chimney liner.
Rob C. on October 9, 2009 at 12:54 PM said:

I received the order yesterday. Looks good. Thanks, Robert
John W., San Rafael, CA on September 14, 2009 at 1:12 PM said:

Placed an order for some parts and was told it would take 3-4 business days. Can you imagine my surprise when it arrived the NEXT DAY! Not only was I impressed, but thrilled to get great customer service in this day and age. Well done!
Scott Humphrey on August 26, 2009 at 7:03 AM said:

I received my stainless steel rain cap today. I was very impressed with the product and the quality of workmanship. As a hands on type guy with metal fabrication and welding skills, this is a nice piece. There is no way I could have made this for what I paid. (100.00) Well worth every penny. Thanks.

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Thank you for taking the time to leave your feedback. Credibility  and gaining trust for an on-line business is sometimes the hardest part to making the sale. Our goal is 100% customer support and satisfaction. Your comments will help us continue to gain trust with our new customers.

Discount Chimney Supply Inc. (2011)