Customer Feedback


This page is one of the main reasons we switched our host in Feb 2008. We are not web-page experts and had no easy way to get customer comments on our site. We hope to give confidence in our company, as we simply do not leave customers unsatisfied.

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Martin on September 12, 2008 at 6:42 PM said:

Having had enough of what OPEC has delivered us, I've decided to purchase a Jotul wood insert and fight back the only way is practical in New England.

The business where I purchased the insert had very attractive prices after much searching. Now, making sure that I am installing the safest, most efficient insert possible I have educated myself on codes, draft and heating efficiency. That is when I came across this web site and was very pleased with the prices, education/ installing materials and shipping prices.

The insulation kit was the best value that I could find (saved over $110 including shipping), it was delivered within a week and the package was not crushed. I should have the project completed in a couple of weeks, and send less money to the people who hate us in the coming years.
Roger on February 25, 2008 at 9:55 PM said:

I ordered a complete DuraTech black and stainless chimney including an adjustable section, rain cap and roof bracket. The 2 pc adjustable section was mistakenly shipped (factory error) with two identical pieces but once I emailed pictures, the supplier quickly sent me the correct parts at no charge. The staff was helpful throughout the entire design and ordering process and the prices were the lowest I found.
Ron on February 22, 2008 at 3:58 PM said:

I am pleased to say that the service was outstanding and Steve took time to help me understand the parts I needed and why. Everything I ordered arrived on-time and in perfect condition. My project is still in progress, and the installation of the parts is simple and easy to do. Thanks again for your "Technical support" and time.
Drew on February 21, 2008 at 8:02 PM said:

Yes I did receive the pipe yesterday and all is good. Thank You for your help and backtracking to see where it was. The chimney works great and I am very pleased with the product so far.Have a nice day and keep up the great service !

Thank you,

Drew H.

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Thank you for taking the time to leave your feedback. Credibility  and gaining trust for an on-line business is sometimes the hardest part to making the sale. Our goal is 100% customer support and satisfaction. Your comments will help us continue to gain trust with our new customers.

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