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Customer Feedback


This page is one of the main reasons we switched our host in Feb 2008. We are not web-page experts and had no easy way to get customer comments on our site. We hope to give confidence in our company, as we simply do not leave customers unsatisfied.

Please enter feedback  below regarding your experience with discountchimneysupply.com.

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Jerry C. on November 7, 2008 at 10:11 AM said:

All items received in good condition.
When the project is complete, I will send pics.
Thanks for your help in filling this order.
Have a great day.
Mike H. on October 31, 2008 at 8:19 AM said:

Looks like it all showed up in good shape. I'll call if I have any install questions.


Karen V. on October 31, 2008 at 8:17 AM said:

Thanks so much for sending out the other materials....we are going to get started on it this weekend. I will look for the package with the silicone.
Howard O. on October 29, 2008 at 1:37 PM said:

Received the tee last night and the wall strap is not an issue being later this week, thanks for the rapid delivery on the other parts as I know it is the time of year when everybody is ordering parts. I will be ordering a few more items once I have the stove in place with the outside chimney up and will definitely use you. Thanks Howard
Dan T. on October 20, 2008 at 3:54 AM said:

Thanks Steve for your prompt reply. I got the single wall all connected, took some sandpaper to it and a wire brush.....The tee slips over the stove oudtlet.
The double wall came this afternoon and I ran home at lunch to try fitting the tee on the stove. Cleaned it up first, and its a tight fit. Now I have this stove top adapter that I can't use. Do you folks accept returns?
Thanks For the help, Dan T East Jordan, MI
Elizabeth M. on October 18, 2008 at 7:04 AM said:


Hi Steve,

I placed an order for the 30 degree, triple wall dura vent elbows. Thanks for your time and prompt attention helping me to get the correct items. I've never dealt with anyone so willing to help via computer. You must have a wonderful business, nice people should. It has been a pleasure dealing with you and your company. Best of luck! If I need anything else-I know where to look. Thanks!

Elizabeth :)


Dear Discount Chimney Supply (Attn: Steve),

The elbows were on my doorstep when I got home last night. They are the right ones!! Put them on today. I can't thank you enough for your help-couldn't get two of these anywhere.
Whenever I need anything, I'm looking at your company first-so will my friends. You've been great!

Elizabeth M in NH


Thanks again. The stove is up and working well-without your help it wouldn't be. A pleasure doing business with you:) I'm sure I will again.

Donald Miller on September 18, 2008 at 6:06 PM said:

Order has arrived, and it's in the flue! We really appreciate your fast service.
Thank you very much!
Martin on September 12, 2008 at 6:42 PM said:

Having had enough of what OPEC has delivered us, I've decided to purchase a Jotul wood insert and fight back the only way is practical in New England.

The business where I purchased the insert had very attractive prices after much searching. Now, making sure that I am installing the safest, most efficient insert possible I have educated myself on codes, draft and heating efficiency. That is when I came across this web site and was very pleased with the prices, education/ installing materials and shipping prices.

The insulation kit was the best value that I could find (saved over $110 including shipping), it was delivered within a week and the package was not crushed. I should have the project completed in a couple of weeks, and send less money to the people who hate us in the coming years.
Roger on February 25, 2008 at 9:55 PM said:

I ordered a complete DuraTech black and stainless chimney including an adjustable section, rain cap and roof bracket. The 2 pc adjustable section was mistakenly shipped (factory error) with two identical pieces but once I emailed pictures, the supplier quickly sent me the correct parts at no charge. The staff was helpful throughout the entire design and ordering process and the prices were the lowest I found.
Ron on February 22, 2008 at 3:58 PM said:

I am pleased to say that the service was outstanding and Steve took time to help me understand the parts I needed and why. Everything I ordered arrived on-time and in perfect condition. My project is still in progress, and the installation of the parts is simple and easy to do. Thanks again for your "Technical support" and time.
Drew on February 21, 2008 at 8:02 PM said:

Yes I did receive the pipe yesterday and all is good. Thank You for your help and backtracking to see where it was. The chimney works great and I am very pleased with the product so far.Have a nice day and keep up the great service !

Thank you,

Drew H.

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