Please contact us before returning any items so we can make sure your return is hassle free. Returns must use the provided return form and return shipping label.
All returned items subject to a 25% restocking fee within 30 days, and a 45% restocking fee between 30 & 90 days and will be credited or sent a refund when item is received in new condition. No returns after 90 days. Shipping charges are non-refundable. Orders for custom cut lengths of liners, or special order parts are non-returnable.
Warranty:
All items carry actual manufacturers warranty only. Specifics will vary.
Liability Waiver:
DiscountChimneySupply.com, its owners, and all related associates and employees will not be held liable for any damages that occur from improper or inadequate use and/or installation of any product purchased. Please check appliance manufacturer’s recommendation’s and your local codes or professional if there are any questions prior to installation.
We are a Cincinnati Ohio based company who has been selling and installing for over 15 years with pride keeping our customers satisfied. We have installed fireplace inserts, wood stoves, chimney liners, direct connects, chimney kits, chimney caps, chimney crowns, chimney sweeps, chimney dampers, direct vents, gas logs, and much more for thousands of happy customers over the years. We have also supplied several companies in the area, such as Watson's of Cincinnati & Watson's of Dayton with our installation serviced on their products for over ten years.
