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Admin @ DCS on August 16, 2014 at 10:00 AM said:

Mrs. Nelson

We are sorry to hear of the issue. We do not manufacture the products therefore we do not design or engineer the parts. We are happy to replace the damaged item for you. We have a very low percentage of damaged items however it is impossible to eliminate the possibility due to all the factors involved once it leaves our door.

Update: We contacted Mrs. Nelson and sent out a replacement part to resolve the issue for her.

J. Nelson on August 16, 2014 at 7:45 AM said:

I purchased a 7" x 36" metalbestos chimney section to replace storm damaged chimney on my house. The chimney section I received was damaged. It had dents on both ends that couldn't be straightened because the sheet metal was so thin. The band clamp was so thin it bent when I started to tighten it, then I couldn't get it on at all. For $190.00, I think it's a pretty chinsey product.

Jeff V. on June 22, 2014 at 4:01 PM said:

We got the pipe installed. Worked and looks great. Can't wait for cool weather to try it out. I am sending some pics of the install. Thanks for all your help.

Roger P. on February 5, 2014 at 12:17 PM said:

Steve--a note of thanks. We are in the house and using the stove for heat and cooking. Let me tell you, a 30' straight chimney draws like hell even when cold and even when the atu's are low. Got to keep it damped down or it will suck the logs right up the flue.



Wonderful!

Troy D. on February 1, 2014 at 1:20 PM said:

My chimney top arrived yesterday and looks great. Thanks for getting it here before the next storm!

Tony Grijalva on January 11, 2014 at 6:31 PM said:

Steve (sales) is absolutely 100% knowledgeable and 100% customer satisfaction. Steve I thank you for spending time with me on the phone and returning my calls.
Tony
California

Matt P. on December 26, 2013 at 4:03 PM said:

Just wanted to say thanks. Got my double walled stove and chimney pipe installed and it works great. Thanks for the quick quote and great customer service, that is rare these days.

Greg C. on December 9, 2013 at 3:43 PM said:

Steve, I got everything today. Thanks for the great service.


-Greg

Ed. S on December 5, 2013 at 7:49 PM said:

I just finished installing my DuraTech chimney and the wood stove is fired up and humming.


Thanks for your help! I will gladly recommend you...

David O'Leary on October 24, 2013 at 2:07 PM said:

You won't regret buying your chimney from DCS. Very fast shipping, accurate filling of order and knowledgeable help standing by if you need it during installation - even on a weekend, in my case. Just be sure to study the enclosed installation booklet before you begin. On a scale of 1-5, with 5 being most difficult, I'd put the installation of my chimney at a 2 or at most 3. You can do it too!

Jim Wells on October 8, 2013 at 10:17 AM said:

Great experience, order shipped promptly, all items in order, installation (following on line instructions with assit from on line videos) was simple, advice provided was very accurate and helpful. Preparation took longeest, removed fire bricks, cut out dampner, and wrap liner took about nine hours over three days working alone. Install took four hours but includes insert with skirt installed. Kit $778, time 13 hours, satisfaction priceless. jim

Nikki U on September 5, 2013 at 1:29 PM said:

Thank you so much for getting this to me and following up. I truly appreciate it and you guys have earned yourselves a repeat customer!

Thanks!

Nikki

Dave S. on August 28, 2013 at 3:53 PM said:

Hi Steve,
The chimney cap arrived today and it's perfect! It fit nice and snug, it looks great and it's well made. I shopped around and you gave me the best price and the best customer service. I'm a property manager and I'll recommend you to everyone I talk to looking for a cap.
Thanks again,
Dave

Sal on February 15, 2013 at 6:36 PM said:

Thanks again, your attentiveness in the promptness of your reply indicates to me that
DCS is a stand up outfit. Hopefully it will all work out, I will highly recommend your
company to all friends and neighbors.....we all have wood burning stoves.

Mike Keeney on February 8, 2013 at 3:13 PM said:

I can't say enough about how knowledgeable and helpful DCS has been to us. They helped me through my wood stove project from start to finish. Not only are their prices highly competitive, with their help I saved a ton of money by not having to hire a contractor.

No other dealer, distributor or manufacturer is going to give you as much service and value as DiscountChimneySupply.com

Feel free to call me if you like. That's how much I appreciate how much they helped me. My number is (775) 691-4652. (Daytime hours only please, Pacific Time Zone).

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