Please contact us before returning any items so we can make sure your return is trouble free. Returns must use the provided return form and return shipping label.
Money back guarantee with no re-stocking fee within 90 days of original purchase. Item(s) must be received back in original packaging in "like new condition. (Exceptions: 20% restocking fee applicable if a "free shipping" option was used at purchase andon all Foreverflex products). No returns after 90 days.
We work direct with vendors and distribution hubs on many products and these are their policies that are passed on through us. The customer must arrange and pay for return shipping with a valid track-able number. Shipping charges are non-refundable. Refund for returned items will be processed within 10 days of returned item being received back to the location specified by us with a valid tracking number. Orders for custom cut lengths of liners, or special order parts are non-returnable.
All items carry actual manufacturers warranty only. Specifics will vary.
DiscountChimneySupply.com, its owners, and all related associates and employees will not be held liable for any damages that occur from improper or inadequate use and/or installation of any product purchased. Please check appliance manufacturer’s recommendation’s and your local codes or professional if there are any questions prior to installation.
We are a Cincinnati Ohio based company who has a sales team that been selling and installing for over 15 years with pride keeping our customers satisfied. We have installed fireplace inserts, wood stoves, chimney liners, direct connects, chimney kits, chimney caps, chimney crowns, chimney sweeps, chimney dampers, direct vents, gas logs, and much more for thousands of happy customers over the years. We have also supplied several companies in the area with our installation services on their products for over ten years.