Make sure to check all products for damage upon delivery. Damaged item claims must be made within 5 days of delivery.
If product arrives visibly damaged at time of delivery PLEASE DO NOT REFUSE THE DELIVERY. Please contact us immediately and email or text us pictures of the damaged item and we will work to get a replacement to you instead of having to pay the shipping back on a damaged item.
Pictures are required for all damage claims.
Please contact us before returning any items so we can make sure your return is trouble free. Returns must use the provided RM# will supply after initiation of a return request.
Money back guarantee within 30 days of product delivery. Item(s) must be received back in original packaging in "like new condition. (Exceptions: 20% restocking fee applicable if a "free shipping" option was used at purchase andon all Foreverflex products). No returns after 30 days NO EXCEPTIONS.
We work direct with vendors and distribution hubs on many products and these are their policies that are passed on through us. The customer must arrange and pay for return shipping with a valid track-able number. Shipping charges are non-refundable. Refund for returned items will be processed within 10 days of returned item being received back to the location specified by us with a valid tracking number. Orders for custom cut lengths of liners, or special order parts are non-returnable.
All items carry actual manufacturers warranty only. Specifics will vary.
Discount Chimney Supply, Inc. has the right to refuse or cancel any order and/or delivery of any order for any reason with no consequence to purchaser and full refund to purchaser of actual full order payment amount.
DiscountChimneySupply.com, its owners, and all related associates and employees will not be held liable for any damages that occur from improper or inadequate use and/or installation of any product purchased. Please check appliance manufacturer’s recommendation’s and your local codes or professional if there are any questions prior to installation.
Always have a professional inspect any installed product for safety prior to use. Some products and their warranties are intended for sale to, and installation by professionals only. Always properly remove existing creosote from a chimney before installing or using a chimney liner. Have your chimney professionally inspected and cleaned annually. Discount Chimney Supply, Inc. and all affiliates will not be responsible for improper installation, usage, or maintenance of products sold. Any advice received by our representatives is only their best answer after getting any knowledge or information about the project from the customer. Always hire or consult with a professional to make sure an installation is safe and to code.
We are a Cincinnati Ohio based company with a sales team and affiliates that have been selling and installing fireplace and chimney products for over 24 years with pride keeping our customers satisfied. We have installed fireplace inserts, wood stoves, chimney liners, direct connects, chimney kits, chimney caps, chimney crowns, chimney sweeps, chimney dampers, direct vents, gas logs, pellet stoves, and much more for thousands of happy customers over the years. We have also supplied several companies in the area with our installation services on their products for over 20 years.