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Customer Feedback


This page is one of the main reasons we switched our host in Feb 2008. We are not web-page experts and had no easy way to get customer comments on our site. We hope to give confidence in our company, as we simply do not leave customers unsatisfied.

Please enter feedback  below regarding your experience with discountchimneysupply.com.

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Theresa H. on February 9, 2010 at 7:38 AM said:

We got it already the product is great. Thanks!
Annie & Turk M. on December 26, 2009 at 7:31 AM said:

Dear Discount Chimney Supply:
You all helped us pull together the order of the chimney flue pipe for the wood stove in our new basement. Just thought you would like to see how it all turned out - we fired it up today for the first time. Thank you so much for your help - we love it!
Robert W. on November 24, 2009 at 8:20 AM said:

Great prices and great customer service. Steve was a big help helping me through the proceass of what I exactly needed and answered all of my questions. He even noticed that I had accidently ordered 2 of the same items and called me to see if I had made a mistake. received the refund the next day. Shipping was awesome... received the items in less than 24 hours!! I saved over $400 ordering through them, than my local peeps. Sorry locals, times are tough!
Annie and Turk M. on November 23, 2009 at 12:25 PM said:

Just thought that you might like to know that we received our order TODAY! That's less than 24hours. Thank you SO much for being so responsive.

You've been terrific to work with - we'll think of you next time we need chimney supplies and will definitely recommend you to friends.

Our best~

Alex C. on November 19, 2009 at 2:46 PM said:

I have to say that all the previous comments are exactly the experience I had with ordering from Discount Chimney Supply. Steve was most helpful and patient in explaining everything and he was exactly right with all his advice. My order was received in a matter of several days (as a matter of fact while I was calling Steve to find out when my order would be shipped my bell rang and it was the UPS delivery man with my shipment.) All my orders to date have been correct and complete and the condition and quality of the products are excellent!!
I can't speak well of this company enough. Thank you.
Jason S. on November 10, 2009 at 6:13 PM said:

Great pricing, will recomend to anyone looking for a great deal and hard to find items. Hard to believe that I just ordered items on Friday, and recieved them today, on a Tuesday(3 days). Items ordered were right on the money. Looking forward to installing them this weekend. Will do a follow up upon completion of the Chimney liner.
Rob C. on October 9, 2009 at 12:54 PM said:

I received the order yesterday. Looks good. Thanks, Robert
John W., San Rafael, CA on September 14, 2009 at 1:12 PM said:

Placed an order for some parts and was told it would take 3-4 business days. Can you imagine my surprise when it arrived the NEXT DAY! Not only was I impressed, but thrilled to get great customer service in this day and age. Well done!
Scott Humphrey on August 26, 2009 at 7:03 AM said:

I received my stainless steel rain cap today. I was very impressed with the product and the quality of workmanship. As a hands on type guy with metal fabrication and welding skills, this is a nice piece. There is no way I could have made this for what I paid. (100.00) Well worth every penny. Thanks.
Henry L. in central NY on August 25, 2009 at 12:38 PM said:

I placed my complete chimney system order with Discount Chimney Supply and in a matter of a few days, the entire order was delivered. Everything I ordered was exactly right and without damage. I appreciate the ability to save an awful lot of money compared to my local stove and fireplace shop. For anyone skeptical or nervous about ordering, I offer my own positive experience as an example. I also appreciate that DCS offers the galvanized components to save money where most other online dealers only offer stainless steel. Where the pipe is inside the house, there's no need for a stainless steel skin as both versions have stainless steel on the inside, where it counts. Thanks for the help, Steve @ DCS.
Rick on March 17, 2009 at 11:11 PM said:

Steve/DiscountChimney were great. Steve helped me plan and figure out what I needed, gave me a great price on the stovepipe and talked me through the installation.
He kept me posted on some backordered items and refunded promptly on the items that it turned out I didn't need.

I can't recommend them enough.

Rick in CA
Lorin E. on March 1, 2009 at 6:04 AM said:

Received the chimney pipe and it is installed, looks pretty good.

Marty T. on February 9, 2009 at 5:43 AM said:

Thanks Steve,

Just got it today, many thanks, great service!

Ed C. on December 27, 2008 at 5:17 AM said:

Just to let you know, the extension worked like a charm. No more down draft problem in my basement Fireplace.
Brian M. on December 13, 2008 at 11:08 AM said:

I just wanted to say how helpful you were. I knew I needed a stovepipe but I didn't have anyone to tell me all of the hardware I needed to hook it up. I sent Steve a plan and some measurements and he built a solution for me and had it shipped to me the same week.

Amazing service for an online order.

Thanks Steve!


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Thank you for taking the time to leave your feedback. Credibility  and gaining trust for an on-line business is sometimes the hardest part to making the sale. Our goal is 100% customer support and satisfaction. Your comments will help us continue to gain trust with our new customers.

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