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Customer Feedback

 

This page is one of the main reasons we switched our host in Feb 2008. We are not web-page experts and had no easy way to get customer comments on our site. We hope to give confidence in our company, as we simply do not leave customers unsatisfied.

Please enter feedback  below regarding your experience with discountchimneysupply.com.

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John Smith on December 31, 2020 at 9:07 AM said:

I found the company look for stove pipe , I will tell everyone about them I ordered the pipe on Monday and it was here on Wed the faster then Amazon and a lot better on the price , I will let everyone that is looking for a good company to deal with about you'

thank so much
John Smith
Anonymous on October 31, 2020 at 12:00 PM said:

Thank you for your assistance. Helpful with fast service and best prices.

Thanks again, Tony Nassar
BJ on October 19, 2020 at 3:05 PM said:

I found Discount chimney supply after I had cancelled an order from Northline Express, extremely terrible customer service and product knowledge and customization..
I called Chimney supply and they were respectful, encouraging, and returned my call almost immediately. I felt so comfortable with them that I ordered all my needed products from them and I can't wait until they arrive, Thanks You Discount Chimney Supply!
Tev S. on October 10, 2020 at 6:15 AM said:

The chimney cap arrived and I installed it. Great product!

Thanks and best,

Tev
dwight wymore on July 11, 2020 at 10:20 AM said:

FIVE STAR ...Can't remember having better customer service!!!. The frame on a multi flu chimney cap was bent and I skeptically texted the provided company number at about 953pm their local time. I couldn't believe it but "Steve" answered with "apologies and will contact in AM." There were 12 subsequent texts where Steve determined the exact nature of the problem and offered to improve the fit since they were making a completely new product. They expanded the overhang so that it further protects from rain and wind. Product was beautiful. The interaction was a very bright light in a general customer service climate that is usually perfunctory at best and downright maddening at worst . THANK YOU Steve and DiscountChimneySupply Company!
Leon S. on September 21, 2019 at 7:06 AM said:

Thank you so much for the fast shipment, and this part was easy to install and just what the doctor ordered!

Your service rocks!
Mark Perkins on June 20, 2019 at 1:00 PM said:

Steve got my quote out quickly and I was very impressed he figured the exact height I needed for the chimney pipe, which other companies were estimating and guessing, giving me 6 foot and I knew I needed 8 foot, . He did the math and figured what was needed, so no surprises when assembling, well see how the order arrives.
Great job Steve
Anonymous on January 13, 2019 at 5:29 AM said:

Quick to find part
Mark Holmberg on October 20, 2018 at 10:13 AM said:

We had our old Metalbestos Model SS pipe blown off our roof and badly dented during hurricane Florence in Wilmington NC. We tried all our local HVAC and chimney suppliers and they were scratching their heads. No help at all. I reached out to Kirstin Fisher (sp?) with Discount Chimney supply and he knew exactly what I needed. The stainless double-wall insulated pipe was cheaper than I anticipated - $150 - and arrived via UPS in two days!!! Fit like a champ!
Thank you so much!
Highly recommend *****
Russ F. on October 15, 2018 at 11:57 AM said:

Hello Steve,
Got it...Thank you again for all your help !
I'm greatly appreciative and will recommend your company to "All" who are in need of wood stove pipe or chimney products.
Regards,
Russ
John K. on October 4, 2018 at 10:42 AM said:

I have to say your customer service is outstanding. Although I cannot use these items due to certain codes I was not made aware of in the township I live, I will be taking on work in the near future that may require products that you sell. Because of your customer service, I will indeed make it a point to purchase the items from you. Thanks again!
Joe W. on June 1, 2018 at 6:47 AM said:

Just wanted to thank you for your help and let you know our order came today.. Didn't expect it so quick!
James M on March 8, 2018 at 3:12 AM said:

Got my order today for chimney flashing and pipe support, Fischer just took the order over the phone yesterday, got it in one day and he knew exactly what I needed just talking on the phone .Couldn't ask for any better service, thank you

Thanks again
Tom L. on February 13, 2018 at 8:58 AM said:

Thank you, I received the parts today and everything fit together great. Thanks for all your help and for the fast shipping.
John L. on October 27, 2017 at 4:37 AM said:

Got the adapter today. Thank you for excellent service. It is appreciated. Blessings...John
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Thank you for taking the time to leave your feedback. Credibility  and gaining trust for an on-line business is sometimes the hardest part to making the sale. Our goal is 100% customer support and satisfaction. Your comments will help us continue to gain trust with our new customers.

Discount Chimney Supply Inc. (2011)