Customer Feedback


This page is one of the main reasons we switched our host in Feb 2008. We are not web-page experts and had no easy way to get customer comments on our site. We hope to give confidence in our company, as we simply do not leave customers unsatisfied.

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Leon S. on September 21, 2019 at 7:06 AM said:

Thank you so much for the fast shipment, and this part was easy to install and just what the doctor ordered!

Your service rocks!
Mark Perkins on June 20, 2019 at 1:00 PM said:

Steve got my quote out quickly and I was very impressed he figured the exact height I needed for the chimney pipe, which other companies were estimating and guessing, giving me 6 foot and I knew I needed 8 foot, . He did the math and figured what was needed, so no surprises when assembling, well see how the order arrives.
Great job Steve
Anonymous on January 13, 2019 at 5:29 AM said:

Quick to find part
Mark Holmberg on October 20, 2018 at 10:13 AM said:

We had our old Metalbestos Model SS pipe blown off our roof and badly dented during hurricane Florence in Wilmington NC. We tried all our local HVAC and chimney suppliers and they were scratching their heads. No help at all. I reached out to Kirstin Fisher (sp?) with Discount Chimney supply and he knew exactly what I needed. The stainless double-wall insulated pipe was cheaper than I anticipated - $150 - and arrived via UPS in two days!!! Fit like a champ!
Thank you so much!
Highly recommend *****
Russ F. on October 15, 2018 at 11:57 AM said:

Hello Steve,
Got it...Thank you again for all your help !
I'm greatly appreciative and will recommend your company to "All" who are in need of wood stove pipe or chimney products.
John K. on October 4, 2018 at 10:42 AM said:

I have to say your customer service is outstanding. Although I cannot use these items due to certain codes I was not made aware of in the township I live, I will be taking on work in the near future that may require products that you sell. Because of your customer service, I will indeed make it a point to purchase the items from you. Thanks again!
Joe W. on June 1, 2018 at 6:47 AM said:

Just wanted to thank you for your help and let you know our order came today.. Didn't expect it so quick!
James M on March 8, 2018 at 3:12 AM said:

Got my order today for chimney flashing and pipe support, Fischer just took the order over the phone yesterday, got it in one day and he knew exactly what I needed just talking on the phone .Couldn't ask for any better service, thank you

Thanks again
Tom L. on February 13, 2018 at 8:58 AM said:

Thank you, I received the parts today and everything fit together great. Thanks for all your help and for the fast shipping.
John L. on October 27, 2017 at 4:37 AM said:

Got the adapter today. Thank you for excellent service. It is appreciated. Blessings...John
charlie h. on July 19, 2017 at 5:56 AM said:

This feels kind of unnecessary with all the other good reviews. But I totally agree with them. I did an order with Steve 6-7 years ago. Everything worked out so well that it brought me back again. In both cases I faxed Steve a layout with measurements and received back an exact layout with the order of placing things and it was right on. Couldn't be happier. Everything was on time and correct. Steve is humble about it, but he knows his stuff about chimneys'
Carl C. on May 18, 2017 at 8:40 AM said:

Excellent Customer support, Steve helped with designing a venting system for a wood oven under a patio enclosure, when no one else was able to assist. Very happy with his help and products purchased.
John R on February 8, 2017 at 6:01 AM said:

Purchased the 8" duct kit. Worked like a charm. Best price on the internet. Super fast shipping. Thanks.
Song on January 15, 2017 at 7:38 PM said:

I was looking for a vent duct kit for my fireplace insert online and came across Discount Chimney Supply listing the kit for sale for a good price. I ordered it and received it three days later. The product was exactly what they described online. Thank you. Will buy again.
Kyle mackes on January 13, 2017 at 4:17 AM said:

Good price and good service. Glad I choose your company
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Thank you for taking the time to leave your feedback. Credibility  and gaining trust for an on-line business is sometimes the hardest part to making the sale. Our goal is 100% customer support and satisfaction. Your comments will help us continue to gain trust with our new customers.

Discount Chimney Supply Inc. (2011)